How do you know if your employees are truly performing—or just looking busy? A 2023 Slack report found that 30% of employees’ work is ‘performative’—meaning it doesn’t drive real business outcomes. The word ‘performance’ has …

Does monitoring employees mean spying on them? Imagine sitting at your desk, focused on your work, while everything you do is being tracked. Every keystroke, every website visit, and every moment away from your screen …

A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer.  But there’s a lot of sensitive and …

Writing a warning letter to an employee for irregular attendance can be uncomfortable, but it’s an essential step in enforcing your attendance policy.  How you communicate and enforce your company policy has a massive influence …

Have you ever felt like no matter how much you work, it’s never enough? You stay late, skip breaks, and push yourself past exhaustion. Yet your to-do list keeps growing. At first, it feels like …

While Subject Matter Experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them.  An SME in BPO provides much-needed expertise to efficiently carry out …

Do you unknowingly frustrate your team with too much control? Imagine trying to assemble furniture, but someone constantly hovers over your shoulder, correcting how you hold the screwdriver, when to tighten a bolt, and how …

What if your most dedicated employees were burning out—and you didn’t even realize it? Burnout isn’t just about exhaustion; it’s the tipping point between a thriving team and a disengaged workforce, affecting mental and physical …