Over the past few years, businesses in almost every industry have turned to business process offshoring.  According to a Deloitte Global Outsourcing Survey, 59% of businesses offshore to cut costs, while 57% do so to …

What if your work schedule didn’t matter as long as you delivered results?  Imagine a workplace where your performance is measured by what you accomplish rather than the number of hours you work. This is …

How do you know if your employees are truly performing—or just looking busy? A 2023 Slack report found that 30% of employees’ work is ‘performative’—meaning it doesn’t drive real business outcomes. The word ‘performance’ has …

Does monitoring employees mean spying on them? Imagine sitting at your desk, focused on your work, while everything you do is being tracked. Every keystroke, every website visit, and every moment away from your screen …

A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer.  But there’s a lot of sensitive and …

Writing a warning letter to an employee for irregular attendance can be uncomfortable, but it’s an essential step in enforcing your attendance policy.  How you communicate and enforce your company policy has a massive influence …

Have you ever felt like no matter how much you work, it’s never enough? You stay late, skip breaks, and push yourself past exhaustion. Yet your to-do list keeps growing. At first, it feels like …

While Subject Matter Experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them.  An SME in BPO provides much-needed expertise to efficiently carry out …