Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive …
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Employee engagement analytics is the practice of measuring and evaluating the employee experience. With these actionable insights, you can assess employee well-being and uncover how satisfied your team actually is at work. Why is measuring …
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These are the HR trends you need to know The role of Human Resources (HR) professionals has changed a lot in the last few years. Not unexpectedly, seeing as virtually every part of the workplace …
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Whether you manage a small in-house team or a sprawling remote team, you need a fast and easy way to process timesheets. If you’ve tried spreadsheets or timecards, you know how time-consuming and error-prone they …
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Work is evolving. HR is evolving. Employee demands are evolving. In a world of work where nothing seems static, everything is new, and everyone is exhausted, HR technology can feel like one too many plates …
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Workforce analytics is the process of gathering employee time and activity data and reviewing it to find ways of increasing productivity and improving engagement. That means it’s crucial for analyzing performance, spotting trends, and making …
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Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between …
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What would you change about how your company operates? Nobody’s perfect, not even the world’s top CEOs. No matter how big or well-managed, every business can be improved in some shape or form. Bosses, managers, …