Labor cost plays an important role while choosing an outsourcing destination. And while it depends on many factors, the average salary in a country is a major determinant. So wondering how much you should pay …
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The outsourcing industry has come a long way in the past few decades, posting huge growth numbers year on year – even during the pandemic. But outsourcing remains a complex business and both BPOs and …
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Business Process Outsourcing and Knowledge Process Outsourcing share many common benefits. But did you know the primary differences between BPO vs KPO? To start with, KPO is a targeted industry that focuses on the outsourcing …
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The concept of the 4-day work week has gained traction in recent years as companies worldwide seek to reduce workplace stress, boost employee satisfaction, and improve productivity. The UK has now embarked on a pilot …
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Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key team performance metrics, and make informed decisions to enhance your customer support. Moreover, …
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Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers …
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Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human …
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A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer. But there’s a lot of sensitive and …