Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human …
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A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer. But there’s a lot of sensitive and …
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So, you’ve finally decided to take the plunge and hire a virtual assistant. That’s a great move if you’re looking for someone to help complete those mundane tasks that just can’t be automated. Not to …
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Legal Process Outsourcing (LPO) is the process of hiring a third-party legal firm to manage law-related tasks while saving money and working with better talent. LPO is a part of the process of outsourcing any …
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Outsourcing is a smart strategy that helps businesses reduce their in-house burden and gain new operational capabilities while reducing their expenses. However, without adequate planning and monitoring, companies may face pitfalls that can negate the …
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The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model. Realizing how it posed no evident threat to employee productivity, the outsourcing sector joined the league …
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The lack of a productive culture can signal serious problems for an organization, especially in the fast-paced and highly competitive Business Process Outsourcing (BPO) sector. So if your organizational culture is unproductive, you’ll need to …
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Let’s address the elephant in the room. Yes, Microsoft Teams (MS Teams) can help employers monitor employees. As a manager, you can track almost everything your employee does within Teams. This includes text conversations, recorded …