BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking …
-
-
Excellent time management is crucial for efficient call center operation and high agent productivity. This, in turn, helps you provide top-notch customer service. However, managing time in a customer support center can be difficult due …
-
Offshoring is a common business process small and large companies depend on to save costs. But is cost saving the only reason managers engage in offshoring? In this article, we’ll explore how offshoring can help …
-
Businesses opt to offshore various operations to save costs and scale their expansion. Offshoring finance is one such business operation that has seen rapid growth in recent years. By offshoring finance activities, companies can: Meet …
-
Poor workload management can seriously impact your business’s success. For starters, it can cause frequent employee burnout, which results in reduced productivity, low quality work, and a high turnover rate. It can also cause inefficient …
-
The Biden administration has been clear about bringing jobs back to the United States and boosting the country’s manufacturing sector. The President did this by implementing an offshoring tax as part of the Made in …
-
Over the past few years, businesses in almost every industry have turned to business process offshoring. The upward tick in offshoring can be attributed to the growing demand for expert talent and globalization. And with …
-
Call center managers are the backbone of any organization offering customer service. Without their leadership and skillsets, it would be impossible to maintain the company’s vision and goals and keep the staff members motivated. But …