Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at …
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Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can …
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Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance, …
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In recent years, offshore BPO has expanded from offering manufacturing services to embracing almost all types of business operations. With several benefits ranging from lower costs to access to skilled labor, offshore BPOs can help …
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Employee absenteeism refers to employees being frequently absent from work without any justified reason or prior discussion with their manager. It doesn’t count paid time off or justified absences like maternity leave. Excessive absenteeism can …
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Managing employees and motivating them to meet deadlines can often be overwhelming. Fortunately, you can rely on employee management software to make things easier. This software empowers your employees to contribute towards the organization’s goals …
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Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are available at different prices, depending on features like multi-channel support, …
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If you’re planning to monitor employee e mail, you may want to read this article first. Today, many employers might be concerned about electronic communication contributing to poor employee productivity. And you might have heard …