Author

Ganesh Mukundan

Ganesh is a content marketer at Hiver who loves everything customer experience and customer service. Ganesh is passionate about narrating delightful customer stories, researching CX trends, and diving into concepts such as VoC and Customer Journey Mapping. When he’s not working, Ganesh likes to rap, play football, and binge watch Nordic TV shows.

A comprehensive guide to understanding customer effort score

by Ganesh Mukundan November 25, 2021

We’ve all experienced bad customer service at one point or the other. And I’m sure we can all agree upon the fact that it can be extremely frustrating and time-consuming. But no brand wants to …

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Ganesh Mukundan

Ganesh Mukundan

A comprehensive guide to understanding customer effort score