Blessed with a young, vibrant labor force, Guatemala is fast becoming one of the most attractive outsourcing destinations in Central America. The average salary in Guatemala is 10,500 GTQ (Guatemalan Quetzal) per month, roughly US …
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With a young and educated population, rapid infrastructural development, and low labor costs, Nigeria is becoming a popular choice for outsourcing. Nigeria has an average monthly salary of 339,000 Nigerian Naira per month, which is …
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With the shift to remote work, businesses find it increasingly difficult to keep track of their agents’ productivity. Lack of visibility into agent performance makes it difficult to identify and resolve issues quickly. On the …
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Setting up systems and processes that give employees the freedom to work where and when they’re most productive, without being locked-in to the same 9-to-5, lets you run an efficient and scalable remote business. But …
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Being a call center agent isn’t an easy job. They have to deal with customers day in and day out — often unhappy, angry, or dissatisfied ones. Additionally, the pressure of meeting targets can leave …
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The most effective time-tracking apps offer a range of features that boost team performance and productivity. Much like Everhour and Toggl Track – two popular applications with effective time-tracking and project management functions. So, how …
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As employees return to their office post the COVID-19 pandemic, a hybrid work model sounds more attractive than ever to a large majority. At the same time, employers are faced with the growing need to …
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It’s easy to discount quiet quitting as social media-inspired melodrama. A way for younger people to put their own stamp on an idea that attentive leaders have understood for many years: people who don’t feel …