Thanks to its solid reputation as an outsourcing destination, the Philippines is home to some of the biggest names in the business process outsourcing industry, like Accenture and IBM. The BPO companies in the Philippines …
-
-
Employee engagement analytics is the practice of measuring and evaluating the employee experience. With these actionable insights, you can assess employee well-being and uncover how satisfied your team actually is at work. Why is measuring …
-
These are the HR trends you need to know The role of Human Resources (HR) professionals has changed a lot in the last few years. Not unexpectedly, seeing as virtually every part of the workplace …
-
When managing a distributed team, using a time tracking tool is a no-brainer for monitoring employee hours and attendance. But what if your employees work offline or lose their internet connection? Offline time tracking software …
-
Whether your call center‘s North Star metric is its customer satisfaction score (CSAT), net promoter score (NPS), or return on investment (ROI), you need a platform that can measure and optimize your efforts. Yet choosing …
-
Managing a virtual call center with a globally distributed workforce requires the right tech stack—especially if you aim to run an efficient, ROI-positive operation. Without a reliable solution, you’re likely: In this guide to virtual …
-
Productivity red flags can be hard to spot. Two forces – the transition to remote work and the rise of quiet quitting – tend to keep the source of productivity problems hidden in outsourcing firms, …
-
Harvest is a time tracking app that makes it easy to spend less time tracking your work and more time actually doing your work . However, you may be interested to know there are several …