Employee onboarding has clear objectives: help employees build relationships, understand work expectations, and accustom them to the company culture. However, achieving these goals can be challenging during remote onboarding since you can’t have in-person interactions …
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Asynchronous (async) work is an arrangement where employees can work individually whenever they like. Many companies have adopted this work system due to its ease of functioning and better employee satisfaction. However, to get the …
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Thanks to the Coronavirus pandemic, people across the globe today have warmed up to the idea of remote working and even prefer it over traditional offices. That’s why employers should seriously think about remote work …
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The Coronavirus pandemic and the resulting lockdowns have changed the world of work. Remote work is the new normal, with several employees preferring to work remotely even after the pandemic. However, creating a positive remote …
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An increasing number of businesses now operate almost entirely with a remote team — without the need for an actual office space or desks. However, some of them may require a physical location for mailing …
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Your company’s success is directly linked to the productivity of your employees. If your employee productivity rate is high, chances are you’ll be profitable and thrive even during difficult times. But how do you improve …
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From hiring suitable agents to setting the right goals, contact center performance management involves a lot of tasks and processes. And while life as a contact center manager can be hectic, you can ease the …
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Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also …