Attracting top talent to your company is hard. You never truly know if someone is going to be a good fit until you’ve hired them, but by then it can be too late. So, what …
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Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They greatly assist an organization in improving customer interaction, resolving issues, and enhancing brand value. The …
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Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center …
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A time and attendance policy is essential for every business as it contains everything employees need to know about work hours, attendance, and applying for time off. Implementing a time and attendance policy for brick-and-mortar …
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Keen on managing offshore teams more effectively? Whether you have a startup or an established company, hiring an offshore team can help you achieve your organizational goals and expand your business. However, managing an offshore …
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Remote work is rapidly becoming the preferred work methodology in companies worldwide. An effective remote workforce management system is essential to help you maintain a productive workforce, increase profit margins, and even improve the work-life …
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Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and …
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When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or …