Employee productivity is crucial to provide quality services and grow your business. However, employee burnout can often be a barrier to that. Employee burnout results from chronic workplace stress and has led to a loss …
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Contact center quality monitoring is one of the best ways to improve customer service. When you monitor quality, you’ll be able to identify any roadblocks in the process and create an easy pathway to boost …
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When organizations implement any new technology or introduce change, concerns and questions are bound to arise. For Time Doctor, one of the most common concerns we hear is how employees will feel about the tool. …
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Gone are the days when companies did everything on their own. Powered by globalization and technological advancement, offshoring business operations has become increasingly popular among several companies. They move their business activities to a foreign …
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Many investors, big corporations, and small startups are making their way into the United Arab Emirates through offshore companies. But is forming an offshore company in the UAE a smart move for your business? In …
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Outsourcing certain aspects of a project is a suitable option for companies looking to save money or scale up quickly. But you might be wondering, do I always need to outsource to a country located …
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A call center phone policy is a document that aims to regulate a call center employee’s cell phone usage during work hours. An effective employee cell phone policy not only boosts agent productivity but also …
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Employees can have many reasons for tardiness or absence. Some of them include personal or family emergencies, transportation issues, etc. But as an employer, you must have an accurate record of each employee’s attendance for …