An increasing number of businesses now operate almost entirely with a remote team — without the need for an actual office space or desks. However, some of them may require a physical location for mailing …
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Your company’s success is directly linked to the productivity of your employees. If your employee productivity rate is high, chances are you’ll be profitable and thrive even during difficult times. But how do you improve …
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From hiring suitable agents to setting the right goals, contact center performance management involves a lot of tasks and processes. And while life as a contact center manager can be hectic, you can ease the …
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Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also …
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Outsourcing, the practice of hiring another company to carry out a business operation, is increasingly popular due to its cost-effective nature and convenience. And customer support is one of the most commonly outsourced business functions. …
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The money your business owes its vendors/suppliers is known as its Accounts Payable or AP. On your balance sheet, this is a liability. As a result, companies often consider Accounts Payable a back-office cost center. …
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Looking to improve the productivity levels at your organization, but not sure where to start? Your employees’ productivity depends on a variety of factors, and you can’t pin it down to just one or two …
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Wondering how to host a fantastic Zoom happy hour? After a busy week, most of us enjoy catching up with colleagues and friends over a pint down at the local bar. Unfortunately, with COVID 19 …