Curious about call center monitoring? Call centers are the focus of global, on-call customer service. And ensuring excellent customer service via call centers is crucial to every type of business. This is why call center …
-
-
Want to set up a hybrid office? The pandemic has resulted in drastic changes in how and where we work. While the office workplace keeps evolving continuously, this sudden need for evolution in the post-COVID …
-
Want to know how to build a successful hybrid workforce? Hybrid work has become a buzzword ever since the COVID-19 pandemic. Many large organizations like Google and Twitter have recognized its benefits and adopted these …
-
Interested in call center supervision? Maintaining high standards in customer care service is not an easy task. That’s why customer service representatives (CSR) should receive thorough training and guidance to excel at their job. This …
-
Curious about productivity KPIs? Productivity KPIs (key performance indicators) help measure how effectively your company achieves its core business objectives. And while the term may seem complex, using KPIs to measure your company’s success is …
-
Want to know why contact center analytics is so important? Imagine having the superpower to decode customer sentiment or predict what they want! Today’s customer-oriented companies rely on advanced contact center data analytics to make …
-
Looking for the best call center services? Whether it’s for customer support, product promotion, or conducting surveys – call center services can help you manage your business’ phone calls. They’re a cost-effective way to increase …
-
Wondering which call center metrics you should track? Managers must ensure that all center operations are constantly optimized to run at maximum efficiency. And they can do this by choosing and tracking the right set …