BPO and CX Industry tips, guides and resources
The COVID-19 pandemic and the need to safeguard public health saw several companies switching to the remote work model. Realizing how it posed no evident threat to employee productivity, the outsourcing sector joined the league …
The lack of a productive culture can signal serious problems for an organization, especially in the fast-paced and highly competitive Business Process Outsourcing (BPO) sector. So if your organizational culture is unproductive, you’ll need to …
In an effort to better understand the impact of the pandemic on workplace productivity, Time Doctor teamed up with one of our major outsourcing clients in the Philippines to examine their data and uncover insights. …
The pandemic catalyzed the advantage of the hybrid work model for many industries, including the BPO or business process outsourcing industry. The sector’s quick adoption of the remote work model has helped many partner companies …
Telephone, email, live chat, or instant messaging. Today, you can interact with your favorite brands in multiple ways. This lets brands establish personal connections with customers and solve their problems faster. According to the Harvard …
If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to …
It’s funny what a global pandemic can do for one’s enthusiasm towards conferences. There was a time not so long ago, when many of us had become accustomed to flying thousands of miles to sit …
BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking …