BPO and CX Industry tips, guides and resources
Over the past few years, businesses in almost every industry have turned to business process offshoring. The upward tick in offshoring can be attributed to the growing demand for expert talent and globalization. And with …
Call center managers are the backbone of any organization offering customer service. Without their leadership and skillsets, it would be impossible to maintain the company’s vision and goals and keep the staff members motivated. But …
The future of the outsourcing industry remains bright after wrapping up 2021. While the last year was another strange year given the ongoing concerns over COVID-19, it also saw areas of tremendous growth, opportunities to …
Customers today have many options to engage with a business and share their experiences with others, giving them greater control over their journey with a brand. As a result, companies need to be more proactive …
Gone are the days of providing customer service solely through inbound and outbound calls. Instead, the call center of the future will use all possible forms of communication to reach out to their target audience …
Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping and graphic design. They can also be your virtual receptionist, virtual personal assistant, and many more. And if you’re looking …
Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, …
The call center industry is a rewarding one, but it’s also highly competitive. While there are a lot of resources available online to help you start and manage your call center, handpicking information that you …