BPO and CX Industry tips, guides and resources
Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, …
The call center industry is a rewarding one, but it’s also highly competitive. While there are a lot of resources available online to help you start and manage your call center, handpicking information that you …
Virtual assistants provide cost-effective support services so you can focus on your business’ core functions. Whether you manage a large enterprise or a small business, VAs can help take your company to new heights. However, …
The latest outsourcing statistics from 2021 reveal interesting trends in business practices and why several companies invest in third-party services. So, what’s the outlook for outsourcing in 2022? Let’s take an in-depth look at 20 …
A virtual assistant (VA) is an independent contractor who provides remote assistance for administrative tasks, resolving customer queries, social media management, etc. You may be looking for ways to leverage the VA industry to benefit …
Whether you’re a budding startup or an established business, contracting work to a third party in some of the top countries for outsourcing, like India and the Philippines, offers a ton of benefits. It can …
Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at …
Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can …