BPO and CX Industry tips, guides and resources
Customer support agents may have to handle an overwhelming number of tickets every day, which can lead to productivity issues, employee dissatisfaction, and burnout. Fortunately, you can help the situation by introducing tools like an …
When it comes to customer service, having just one poor experience from your call center can chase your customers away. That’s why it’s crucial to provide nothing but exceptional service to your customers. Fortunately, implementing …
For smooth call center operations, it’s essential to have an adequate number of frontline staff working at any given time. After all, having excess agents could lead to resource wastage, while agent shortage could result …
No matter what business you manage, most customers prefer speaking to a qualified customer service representative to resolve their issues quickly and efficiently. Fortunately, a customer service call center can help you do just that. …
Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. A workforce management software can …
Looking to acquire more customers? How about more leads? Hoping to boost sales? Getting more customers and revenue may take you all day and night, and the same is true for every business owner. However, …
Modern call center software features go beyond just helping you make and receive calls.They can help measure your agents’ performance and even tell when a lead is interested in your company. If your business has …
Average handle time (AHT) is one of the most popular metrics to measure the efficiency of customer service agents and organizations. Why? Tracking the average handle time gives you insights into how effectively agents address …