BPO and CX Industry tips, guides and resources
Call center services are one of the most widely outsourced business operations. But why? Outsourcing call center services has many benefits that can make managing your customer support cost-effective and convenient. Usually, businesses that opt …
Business process outsourcing has become incredibly popular with companies ranging from Fortune 500s to startups over the last two decades. Andy NguyenAndy is a technology & marketing leader who has delivered award-winning and world-first experiences.
The virtual assistant vs employee discussion is now more important than ever for any entrepreneur or business owner. Both hires can carry out many of the same duties, such as basic administrative tasks, office management, …
Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while …
Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve …
Are you unsure of the difference between inbound vs outbound call centers? What makes them different, and which one is best for your business? In this post, we want to set the record straight. Since …
Are you looking to hire a virtual assistant? In this article, we will talk about everything you need to know about virtual assistants – what they do, how to hire, what tasks you can outsource …
Virtual assistant services are a key ingredient to helping startups and early-stage companies get off the ground. Sure, entrepreneurs are superheroes, or at least they like to think they are. And being a micromanager may …