BPO and CX Industry tips, guides and resources
An essential part of the software development process, testing allows you to catch software computer bugs and other issues before the product is released. While this process can be time-consuming and expensive, software testing outsourcing …
Regardless of the team size, an SOP (Standard Operating Procedure) is essential for all call centers. A call center SOP is a document that contains guidelines about business processes, administrative activities, and other information that …
Call center services are one of the most widely outsourced business operations. But why? Outsourcing call center services has many benefits that can make managing your customer support cost-effective and convenient. Usually, businesses that opt …
Business process outsourcing has become incredibly popular with companies ranging from Fortune 500s to startups over the last two decades. Andy NguyenAndy is a technology & marketing leader who has delivered award-winning and world-first experiences.
The virtual assistant vs employee discussion is now more important than ever for any entrepreneur or business owner. Both hires can carry out many of the same duties, such as basic administrative tasks, office management, …
Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while …
Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve …
Are you unsure of the difference between inbound vs outbound call centers? What makes them different, and which one is best for your business? In this post, we want to set the record straight. Since …