BPO and CX Industry tips, guides and resources
A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. …
Want to know how to start a BPO company? With tons of businesses looking to outsource their non-core activities, starting a BPO company has never been more lucrative! In this article, we’ll show you how …
Are you thinking of setting up your own virtual assistant business? You’ve come to the right place. With more companies relying on remote workers, working as a virtual assistant (VA) is easier than ever. In this …
Want to learn how to start an agency? Whether it’s for content development, logo design, or other areas of digital marketing, starting a new agency is never easy.However, with the right steps and tools, you …
Richard Blank, the man behind Costa Rica’s Call Center, was a guest of our host Liam Martin on an episode of the Future Workforce Podcast. The topic of discussion revolved around the value of human …
Nick Sinclair, Founder & Managing Director of TOA Global, and host Liam Martin discussed the changing accounting landscape and how artificial intelligence (AI) is changing the sector in a recent episode of the Future Workforce …
Since the pandemic forced the world indoors, many people have embraced this new age of remote work and the benefits it has brought. Lots of companies now offer wholly or partially remote work environments as …
Innovation has a critical role in enhancing patient care and operational effectiveness in the dynamic field of healthcare. Dentistry Support, which was established in 2014 by Sarah Beth Herman, is a pioneer in the dental …