BPO and CX Industry tips, guides and resources
While subject matter experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out …
Outsourcing a business process to save costs and gain access to specialized expertise is nothing new. Customer support is one business process outsourcing (BPO) service that has seen consistent demand over the last decade. Outsourcing …
In the ever-evolving landscape of Business Process Outsourcing (BPO) industries, staying ahead of the curve in terms of technology is imperative for success. In a recent episode of the Future Workforce podcast, Nick Sinclair, the …
The BPO (Business Process Outsourcing) industry is getting increasingly competitive with evolving technology and shifting client priorities. In the midst of it all, the driving force behind a BPO’s success is its human resource. A …
Starting a BPO (Business Process Outsourcing) venture can be both exciting and challenging. One of the key hurdles new BPOs face is acquiring clients. In this blog post, we’ll explore some effective strategies for optimizing …
Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive …
Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between …
You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business …