Insights and Guides

Businesses are always looking for methods to improve customer happiness and service delivery in the ever-changing world of customer service outsourcing. In an episode of The Future Workforce Podcast, Jose Herrera, the creator of HireHoratio.com, …

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using …

Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs can be …

Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task lists, Microsoft planner, and meeting whiteboards.  You can also use various Microsoft …

Want to know what’s the average salary in Singapore? The cost of living in Singapore is incredibly high. To compensate for it, Singaporean employers provide a hefty salary package to their employees.  In 2024, the …

Offering attractive employee benefit packages is essential in today’s competitive employment market to draw in and keep top personnel. Employees now want complete benefits that meet their varied needs and improve their general well-being in …

South Korea is home to various industry giants in East Asia, including Samsung and Hyundai.  The South Korean peninsula is also one of the largest economies in the world, with great business opportunities and a …

Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ …