Insights and Guides

Efficient call center management requires strategic planning, continuous learning, and hard work.  And as a call center supervisor, you’ll also have to coach your team to improve agent performance and deliver top-notch customer service. However, …

Workplace flexibility is becoming increasingly popular among the global workforce, with employees preferring temporary, flexible roles over a permanent nine-to-fiver.  As a result, companies are transforming their staffing policies to make more room for flexible …

GitLab is a DevOps platform that helps developers manage the software development process, from the planning stage straight through to the release.  The GitLab app also offers a time tracking feature that allows you to …

Managing remote employees can be challenging for your team manager — especially if you recently switched to remote work due to the Coronavirus pandemic. But managing remote teams isn’t difficult if you have the right …

Freshbooks is a popular cloud accounting software used primarily by medium and small business owners. The platform has several useful features to help simplify the accounting process and save time. However, the Freshbooks time tracking …

A popular chat-based collaboration and video meeting platform, Microsoft Teams (MS Teams) cater to the needs of startups and large businesses.  If your company recently started using Microsoft Teams, you could be confused about how …

If you’re an individual or business involved in software development, you probably use GitHub — a leading code hosting and version control platform. But when dealing with various GitHub repositories, issues, and requests, developers could …

Writing a warning letter to an employee for irregular attendance can be uncomfortable, but it’s an essential step in enforcing your attendance policy.  How you communicate and enforce your company policy has a massive influence …