Insights and Guides

It’s no secret that customer experience (CX) can significantly influence your brand image, customer loyalty, and bottom line.   And with customer experience analytics, you can better understand how to improve the customer experience. You’ll gain …

Providing an excellent customer experience (CX) is crucial for customer retention and gaining new business. Fortunately, you can use customer experience metrics to determine how effective your customer experience initiatives are and what needs improvement. …

Nothing beats email marketing for growing your brand, selling your products, or connecting with prospects and customers equally. Email marketing is among the most popular and efficient marketing techniques. Email is also one of the …

The COVID-19 pandemic has greatly affected the lives of so many people around the world. Not only did it put a stop to leisurely travel, but it also caused the closure of so many establishments. …

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach.  …

For any professional hailing from any industry, the number of hours they work on a given day is important. After all, it often forms the basis for the calculation of their salaries. However, while in …

It’s obvious to see that an organization benefits when its employees are working together synergistically. Good teamwork helps to build morale in the workplace, Amara PopeAmara writes for TimeDoctor.com, a software designed for tracking hours …

Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a …