Insights and Guides

It’s obvious to see that an organization benefits when its employees are working together synergistically. Good teamwork helps to build morale in the workplace, Amara PopeAmara writes for TimeDoctor.com, a software designed for tracking hours …

Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a …

Wondering how to host a fantastic Zoom happy hour?  After a busy week, most of us enjoy catching up with colleagues and friends over a pint down at the local bar. Unfortunately, with COVID 19 …

A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX).  On the other hand, customer service is simply a customer’s interaction with someone from your …

Want to maximise returns from your business? Get the best talent to work for you without offering the top salaries?

One of the questions businesses are constantly asking themselves is, “how to improve customer satisfaction?”. Firms place a lot of emphasis on improving customer satisfaction because happy customers are more likely to continue with them.  …

If you’re planning to re-open your office fully or partially after the pandemic, you need a return to work plan. It might still be unclear when your full workforce can return to the workplace. You …

Want to learn about effective employee management? In this article, we’ll go over all you need to know to manage your employees effectively. Andy NguyenAndy is a technology & marketing leader who has delivered award-winning …