Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …
Offshoring
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Most business owners hire virtual assistants to handle their administrative support, email marketing, and other non-core business activities efficiently. But with hundreds of sites offering virtual assistant services, how do you find the right one? …
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As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small …
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Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers …
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As a startup or small business owner, you may have to juggle multiple tasks that may dilute your core expertise. Fortunately, you can hire virtual assistants to take care of any repetitive mundane tasks, freeing …
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A Knowledge Process Outsourcing (KPO) strategy can help you acquire expertise from a third-party vendor instead of hiring and training specialized professionals in-house. The KPO industry in India offers services like data analytics, legal processes, …
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Knowledge Process Outsourcing, a part of the outsourcing industry, is when a company hires an external vendor to manage its core and information-related business tasks. One of the major outsourcing destinations for knowledge process services …
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The global knowledge process outsourcing market is on the rise and projected to reach a staggering USD 156.5 billion by 2027. But as KPOs gain widespread popularity and newer companies emerge each year, finding one …