Templates and Resources

Accurate timekeeping offers multiple benefits for your business.  It helps teams be productive and prevents loss of time and money due to inefficient planning. And once you have a timekeeping system in place, the next …

Contractor timesheet templates are a simple way to track a contractor’s working hours.  Since contractors usually don’t work set hours each day, timesheets can help you record their work hours and pay them accordingly. And …

Tracking the number of hours your employees work is essential to measure their productivity and overtime hours. It also comes in handy when you have to pay employees based on billable hours. But how do …

A call center policy is a document that defines standard guidelines for working at a call or contact center. It sets out the rules regarding employee attendance, breaks, electronic device usage, and more. Here’s a …

If you operate a call center, whether it’s a start-up or an established business, you need to have certain call center policy and procedures.  Developed with the help of relevant subject matter experts, it helps …

A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the …

A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact …

Employees can have many reasons for tardiness or absence. Some of them include personal or family emergencies, transportation issues, etc. But as an employer, you must have an accurate record of each employee’s attendance for …