An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls.  And this is the same for customer service too. After all, nobody wants …

Is your team as productive as they should be, or do you often wonder where work hours are going?  Whether you manage an in-office team, remote employees, or freelancers, staying on top of employee productivity …

Ever wonder if your remote employees are actually working or just online? You’re not alone. Figuring out how to monitor employees working from home without micromanaging can be challenging.  Keeping track of productivity while allowing …

Tracking when your employees are working, what they are doing at work, and what you need to pay them when the work is done can be a complex task. But does it have to be? …

Why do some businesses have happy, motivated, and productive teams while others deal with unhappy employees, high turnover, and falling performance, even when they offer great salaries and benefits? The key difference? Employee insights.  Without …

Did you know that the global market for Knowledge Process Outsourcing (KPO) was estimated at US$121.2 billion in 2023 and is projected to reach US$374.3 billion by 2030, growing at a CAGR of 17.5% from …

Did you know that businesses can save up to 60% of operational costs by outsourcing back office functions? Let’s explore why back office BPO is a game-changer for modern companies. Back office functions like data …

Over the past few years, businesses in almost every industry have turned to business process offshoring.  According to a Deloitte Global Outsourcing Survey, 59% of businesses offshore to cut costs, while 57% do so to …