Gone are the days of providing customer service solely through inbound and outbound calls.  Instead, the call center of the future will use all possible forms of communication to reach out to their target audience …

Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping and graphic design. They can also be your virtual receptionist, virtual personal assistant, and many more. And if you’re looking …

As the name suggests, Zoom’s blurred background feature blurs everything in the background during a video call. Whether you want to maintain privacy or hide your messy room, this new feature can be helpful for …

Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, …

Thanks to the Coronavirus pandemic, people across the globe today have warmed up to the idea of remote working and even prefer it over traditional offices. That’s why employers should seriously think about remote work …

Distributed teams consist of employees working remotely from different locations.  And with the pandemic confining millions of employees to their homes, organizations have been compelled to embrace this work model.  However, remote work is still …

The Covid pandemic has ushered in a new way of conducting business, with several companies having ditched the traditional office in favor of remote work and distributed teams. Wondering what distributed teams are and how …

Employee monitoring can be a sensitive subject.  The idea of being monitored isn’t exactly comforting, even when implemented for the right reasons.  That’s why employers and employees need to have an excellent understanding of this …