Today, Time Doctor is a go-to application for time tracking for over 10,000 customers worldwide. Using Time Doctor in conjunction with all of the technology stack, saves time, improves productivity, and reduces the need to …

Here at Time Doctor, we know that third-party integration capabilities have become an important factor when selecting the best software for your teams. The more integrations we can offer, the more insightful we can make …

Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are available at different prices, depending on features like multi-channel support, …

If you’re planning to monitor employee e mail, you may want to read this article first.  Today, many employers might be concerned about electronic communication contributing to poor employee productivity. And you might have heard …

A massive disruption to the traditional work structure took place during the pandemic. We saw how it fast-tracked previous work trends. In fact, most of us will probably agree that prior to the pandemic people …

Your business probably interacts with hundreds of customers across various communication channels every day. Each interaction holds a vast amount of data regarding your customer’s concerns, expectations, and even about how satisfied they are with …

The call center is often the company’s public face — the first interaction your customer has before or after purchase.  So, coaching your call center agents to provide reliable customer service is imperative to your …

Managing call center operations is no easy task.   With increasing workloads, they face workforce management challenges such as staffing, agent scheduling, and falling agent engagement. These issues can affect their ability to provide good customer …