Over the last few years, several high-profile employee data breaches have put well-known global companies in the headlines for the wrong reasons. We won’t name names – but if you’re curious, search “employee data privacy …
Change isn’t just constant; it’s also hard to handle, complicated, and happens quickly. The world we live in is VUCAH, which stands for volatility, uncertainty, complexity, ambiguity, and hyper-connectivity. This isn’t just a task for …
If you are a manager or leader in today’s workforce, you know what a struggle time management can be. I’m not talking about your team’s time management right now, I’m talking about your own. You …
Looking to acquire more customers? How about more leads? Hoping to boost sales? Getting more customers and revenue may take you all day and night, and the same is true for every business owner. However, …
Whether you want to track the billable hours spent on a project or analyze your team’s productivity, recording employee hours can be incredibly useful. However, using traditional time tracking methods like punch clocks and paper …
Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact. To remain competitive, they may consider insurance business process outsourcing. Insurance business process outsourcing is the contracting of …
Looking for some effective team building exercises to bring your team together? As a former leadership trainer and coach, I have run several types of team building activities for teams of several sizes – with …
We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. But how are we supposed to meet all of these demands? All these pressures …
Modern call center software features go beyond just helping you make and receive calls.They can help measure your agents’ performance and even tell when a lead is interested in your company. If your business has …
Average handle time (AHT) is one of the most popular metrics to measure the efficiency of customer service agents and organizations. Why? Tracking the average handle time gives you insights into how effectively agents address …
