Is your team as productive as they should be, or do you often wonder where work hours are going? Whether you manage an in-office team, remote employees, or freelancers, staying on top of employee productivity …
Have you ever wondered how banks stay safe and trustworthy while handling complex regulations? The answer lies in banking compliance—a framework that keeps financial institutions on track, ensuring they operate responsibly and protect their customers. …
If you are a manager or leader in today’s workforce, you know what a struggle time management can be. I’m not talking about your team’s time management right now, I’m talking about your own. You …
Looking to acquire more customers? How about more leads? Hoping to boost sales? Getting more customers and revenue may take you all day and night, and the same is true for every business owner. However, …
Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact. To remain competitive, they may consider insurance business process outsourcing. Insurance business process outsourcing is the contracting of …
Looking for some effective team building exercises to bring your team together? As a former leadership trainer and coach, I have run several types of team building activities for teams of several sizes – with …
We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. But how are we supposed to meet all of these demands? All these pressures …
Modern call center software features go beyond just helping you make and receive calls.They can help measure your agents’ performance and even tell when a lead is interested in your company. If your business has …
Average handle time (AHT) is one of the most popular metrics to measure the efficiency of customer service agents and organizations. Why? Tracking the average handle time gives you insights into how effectively agents address …
When you are part of a great team, going to work in the morning feels joyous and exciting. There is a special feeling when your teammates are working towards the same goal as you – …
