Over the last few years, several high-profile employee data breaches have put well-known global companies in the headlines for the wrong reasons. We won’t name names – but if you’re curious, search “employee data privacy …
Change isn’t just constant; it’s also hard to handle, complicated, and happens quickly. The world we live in is VUCAH, which stands for volatility, uncertainty, complexity, ambiguity, and hyper-connectivity. This isn’t just a task for …
Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a …
Wondering how to host a fantastic Zoom happy hour? After a busy week, most of us enjoy catching up with colleagues and friends over a pint down at the local bar. Unfortunately, with COVID 19 …
Why is outsourcing to Bulgaria gaining popularity? AT Kearney’s 2019 Global Service Location Index (GSLI) places Bulgaria at the top of the chart for outsourcing in Southeast Europe. The index considers four major criteria – …
A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX). On the other hand, customer service is simply a customer’s interaction with someone from your …
Telecommuting has increased in popularity among employees and employers. Rather than sitting on congested highways during morning and evening commutes, modern workers can go to work at home,
Outsourcing to Malaysia has many benefits, thanks to its thriving services industry. The Malaysian outsourcing industry serves many Fortune 1000 clients in various business verticals, including information technology (IT), logistics, and energy. And the country …
With the growing and busy times, productivity is something everyone looks forward to. It doesn’t matter if you are working or in school or just trying to develop a hobby,
In the years before the pandemic, a growing number of people were leaving the traditional workforce to embrace the gig economy. The effect was nothing short of stunning. In just a single decade – from …
