A customer’s perception of your brand, including everything from social media ads to eventual purchases, is called customer experience (CX).  On the other hand, customer service is simply a customer’s interaction with someone from your …

Telecommuting has increased in popularity among employees and employers. Rather than sitting on congested highways during morning and evening commutes, modern workers can go to work at home,

Outsourcing to Malaysia has many benefits, thanks to its thriving services industry. The Malaysian outsourcing industry serves many Fortune 1000 clients in various business verticals, including information technology (IT), logistics, and energy.  And the country …

With the growing and busy times, productivity is something everyone looks forward to. It doesn’t matter if you are working or in school or just trying to develop a hobby,

In the years before the pandemic, a growing number of people were leaving the traditional workforce to embrace the gig economy. The effect was nothing short of stunning. In just a single decade – from …

Want to maximise returns from your business? Get the best talent to work for you without offering the top salaries?

One of the questions businesses are constantly asking themselves is, “how to improve customer satisfaction?”. Firms place a lot of emphasis on improving customer satisfaction because happy customers are more likely to continue with them.  …

If you’re planning to re-open your office fully or partially after the pandemic, you need a return to work plan. It might still be unclear when your full workforce can return to the workplace. You …