The COVID-19 pandemic has greatly affected the lives of so many people around the world. Not only did it put a stop to leisurely travel, but it also caused the closure of so many establishments. …

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach.  …

Regardless of the team size, an SOP (Standard Operating Procedure) is essential for all call centers. A call center SOP is a document that contains guidelines about business processes, administrative activities, and other information that …

For any professional hailing from any industry, the number of hours they work on a given day is important. After all, it often forms the basis for the calculation of their salaries. However, while in …

Call center services are one of the most widely outsourced business operations.  But why? Outsourcing call center services has many benefits that can make managing your customer support cost-effective and convenient.  Usually, businesses that opt …

Data entry involves high volumes of data conversion and management. As a result, it’s often a time-consuming task that requires dedicated staff.  However, hiring a full-time data entry professional or a team of professionals can …

It’s obvious to see that an organization benefits when its employees are working together synergistically. Good teamwork helps to build morale in the workplace,

Looking to improve the productivity levels at your organization, but not sure where to start? Your employees’ productivity depends on a variety of factors, and you can’t pin it down to just one or two …