Employee productivity is crucial to provide quality services and grow your business.  However, employee burnout can often be a barrier to that. Employee burnout results from chronic workplace stress and has led to a loss …

For many first-time remote workers, the ability to work from home has had some serious advantages. Remote work means no long commute, fewer workplace distractions, and more free time to spend with friends and family. …

An increasing number of companies worldwide are outsourcing to Mexico to save on labor costs and scale their business operations. Now, outsourcing to Mexico isn’t a new trend.  Industry giants like Honeywell and General Motors …

Many new freelancers and businesses might be wondering, “Is Upwork legit?” And we get it.  If you’re someone who dislikes the idea of working under someone, freelancing is a great way to become your own …

Call centers are an integral bridge between a company and its customers. That’s why call center managers monitor agent performance and track the status of their business processes.  But how do you measure if these …

Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. In …

Call center shrinkage is a KPI (Key Performance Indicator) that measures agent productivity. It refers to the time for which agents are paid to handle calls, but they are unavailable to do it.  Understanding and …

All call centers strive to keep their customers happy and operations profitable.  And they do this by tracking relevant call center data like metrics and KPIs (key performance indicator).  Call center dashboards are visual reporting …