Working remotely has become the new normal because of the COVID-19 pandemic.  With so many employees working from home, team managers need a remote work plan or policy to ensure that their employees stay productive. …

With the arrival of the Internet of Things comes several innovations that help companies save time and money. One of the coolest of these is the rise of the ‘cyber secretary,’ or virtual assistant.  Rather …

The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. …

Managing employee tardiness, unscheduled and unexcused absence, etc., can be difficult in any business. These unscheduled leaves negatively impact employee productivity, team performance, and consequently, the firm’s income. Fortunately, you can solve these attendance issues …

Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …

With the changing times, workplace norms and employee demands have evolved as well. Employees now prefer a flexible work arrangement like the compressed workweek or remote work over the standard nine-to-fiver.  And if you’re considering …

Although remote working has been on the rise in recent years, it experienced unprecedented growth due to the COVID-19 pandemic.  The sudden shift had people worldwide straining themselves to adapt to this new work environment. …

Productivity tracking plays a vital role in enhancing an employee’s performance.  It helps you identify unproductive activities, and avoiding them can boost the employee’s performance and improve the organization’s overall efficiency. In this article, we’ll …