Tracking attendance is a vital part of call center management.  Having an adequate number of agents present for every shift is crucial to your call center’s success. And it’s the only way to ensure you …

With remote working as the present and the future, the workplace will never be the same again. And despite the challenges that come with managing a virtual team, the positive change it’s had with many …

With several companies allowing employees to work remotely since the COVID-19 pandemic, it can be hard to see if employees log in during work hours. Thankfully, with the right absence tracking software, you won’t have …

Today, most businesses run the tried and tested standard workweek of 9 am to 5 pm, scheduled five days a week. And this usually results in a 40-hour workweek. But over the years, many alternative …

As a business owner or manager, you must keep track of your employees’ attendance, including their check-in, check-out, and overtime hours, to ensure smooth workflows and accurate payroll management. Fortunately, you can use employee attendance …

Being understaffed during rush hour and overstaffed during slower periods may be one of the biggest challenges a business faces. You must ensure that you schedule your employees so that there’s adequate staff during peak …

Looking for an effective employee scheduling app? Creating and maintaining staff schedules is critical to boosting the overall performance of your organization. On the other hand, manual scheduling with Excel or using a clunky staff …

With nearly all businesses going remote, it’s essential to have a remote work plan in place. An effective plan helps you deal with various aspects of remote work like managing work schedules, communication, and employee …