Over the last few years, several high-profile employee data breaches have put well-known global companies in the headlines for the wrong reasons. We won’t name names – but if you’re curious, search “employee data privacy …
Change isn’t just constant; it’s also hard to handle, complicated, and happens quickly. The world we live in is VUCAH, which stands for volatility, uncertainty, complexity, ambiguity, and hyper-connectivity. This isn’t just a task for …
We live in hectic times. While it seemed that technology will make our life easier and allow us to have more time for ourselves, the reality is completely different. Through all the technological advancements that …
Want to hire a virtual receptionist for your business? Most business owners find it difficult to juggle the demands of running a company while interacting with clients and responding to inquiries. So if you’re one …
Want to know how to build a successful hybrid workforce? Hybrid work has become a buzzword ever since the COVID-19 pandemic. Many large organizations like Google and Twitter have recognized its benefits and adopted these …
Interested in call center supervision? Maintaining high standards in customer care service is not an easy task. That’s why customer service representatives (CSR) should receive thorough training and guidance to excel at their job. This …
Curious about productivity KPIs? Productivity KPIs (key performance indicators) help measure how effectively your company achieves its core business objectives. And while the term may seem complex, using KPIs to measure your company’s success is …
Want to know why contact center analytics is so important? Imagine having the superpower to decode customer sentiment or predict what they want! Today’s customer-oriented companies rely on advanced contact center data analytics to make …
Looking for the best call center services? Whether it’s for customer support, product promotion, or conducting surveys – call center services can help you manage your business’ phone calls. They’re a cost-effective way to increase …
Wondering which call center metrics you should track? Managers must ensure that all center operations are constantly optimized to run at maximum efficiency. And they can do this by choosing and tracking the right set …
