Over the last few years, several high-profile employee data breaches have put well-known global companies in the headlines for the wrong reasons. We won’t name names – but if you’re curious, search “employee data privacy …
Change isn’t just constant; it’s also hard to handle, complicated, and happens quickly. The world we live in is VUCAH, which stands for volatility, uncertainty, complexity, ambiguity, and hyper-connectivity. This isn’t just a task for …
Are you tracking the right workforce metrics to truly understand and boost your team’s productivity? Having accurate data is now essential for companies wanting to improve efficiency, prevent burnout, and make smart decisions that drive …
As remote and hybrid work environments become the norm, many teams rely on virtual communication tools like Microsoft Teams for seamless collaboration. If you’re new to Microsoft Teams, navigating its features can be a bit …
A daily timesheet template is a data table that logs an employee’s every working hour on a daily basis. Using a timesheet template, firms can get insights into employees’ work patterns, attendance irregularities, and other …
One of the biggest perks of working remotely is the added flexibility it allows for distributed teams. Although studies show that many remote employees work longer and harder, it can be challenging to check in …
Are you looking to start a call center? With loads of businesses looking to outsource their call operations, running your own call center continues to remain a lucrative business! However, that doesn’t mean you can …
Whether you’re an IT technician or an ardent PC gamer, you need to ensure that every part of your computer is up and running efficiently. However, your computer’s task manager can’t give you a full …
Whether your organization aims to add flexibility to a traditional work model or require in-office time for remote workers, managing a hybrid workforce is a balancing act. If you’ve already started testing a hybrid model, …
Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. …
