Call auditing involves evaluating and reviewing your contact or call center’s performance to ensure maximum efficiency and team productivity.  An effective call audit process can help you identify opportunities, strengths, and weaknesses by determining if …

Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task lists, Microsoft planner, and meeting whiteboards.  You can also use various Microsoft …

A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. …

The next global economic crisis might not result from a pandemic or conflict but from a lack of qualified employees across various sectors. In many regions, more people are leaving the workforce than entering it, …

The UK workforce is grappling with an overtime epidemic and unpaid overtime, which affects the welfare of employees and the prosperity of companies. A recent survey by Protime UK clearly demonstrates the severity of this …

Want to know what’s the average salary in Singapore? The cost of living in Singapore is incredibly high. To compensate for it, Singaporean employers provide a hefty salary package to their employees.  In 2024, the …

Hybrid work environments are quickly becoming the norm, with remote work offering the most flexibility for employees. However, where employees are logging on varies widely as remote work booms across the country. Remote work trends …

Want to know how to start a BPO company? With tons of businesses looking to outsource their non-core activities, starting a BPO company has never been more lucrative! In this article, we’ll show you how …