Maintaining compliance is essential to long-term performance and goes beyond simply checking a box. The consequences of non-compliance can be severe in terms of money and reputation, regardless of the size of your company.  Purchasing …

Want to know how to increase accountability in the workplace? Missed deadlines, repetitive mistakes, and a lack of trust and engagement can be a sign of poor accountability.  However, picking up on these signs isn’t …

Want to know how to measure employee accountability? If your team’s workload is piling with unfinished tasks, you’re receiving several calls from frustrated customers, or your meetings are transforming into frequent arguments — your organization …

Looking to outsource your operations to a BPO company? BPO companies offer specialized services that cater to various non-core business activities. These can be activities like data entry, call center operations, finance, market research, IT …

From customer details to call recordings, contact centers deal with tons of valuable data regularly. As a result, they must have the right systems to keep that data safe and secure to avoid a potential …

The distributed or remote work structure has developed into a strong and dynamic paradigm that all organizations are rapidly adopting. However, compliance becomes increasingly important as businesses seek more remote and global talent.  Compliance is …

Interested in setting up an employee monitoring policy? An effective employee monitoring policy helps you keep track of your employees’ activity and boost workplace productivity while clearly addressing any privacy concerns. In this article, we’ll …

Amazon announced a bold change to its working-from-home policy that requires corporate workers to spend the entire week in the office. CEO Andy Jassy announced the change in a memo; the policy has been the …