The digitization of the workplace has been ongoing since Alan Turing invented the first computer to break German codes during World War II. Quick to seize on their usefulness to do calculations faster and more …

Time management is a valued skill in all stages of life. From school to the workplace to home, good time management helps people schedule tasks in order of priority. There are a lot of tips …

When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams …

You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business …

Are your employees engaged at work? Chances are, they’re not. Data shows that only 32% of the American workforce is engaged in their work. That leaves a whopping two-thirds who feel some level of disengagement …

A few decades ago, working from home was a luxury. However, in the wake of the COVID-19 pandemic, remote work has boomed, and flexible work environments have become almost an expectation of employers. The accelerated …

A perceived lack of fair or competitive compensation is a major reason for employee turnover, and ‘compensation’ includes more than a person’s take-home pay packet. It pays to understand the varied ways you can compensate …

Do your employees always seem to be working hard, yet their total billable hours remain low?  Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not …