Why do some businesses have happy, motivated, and productive teams while others deal with unhappy employees, high turnover, and falling performance, even when they offer great salaries and benefits? The key difference? Employee insights.  Without …

Did you know that the global market for Knowledge Process Outsourcing (KPO) was estimated at US$121.2 billion in 2023 and is projected to reach US$374.3 billion by 2030, growing at a CAGR of 17.5% from …

Did you know that businesses can save up to 60% of operational costs by outsourcing back office functions? Let’s explore why back office BPO is a game-changer for modern companies. Back office functions like data …

Over the past few years, businesses in almost every industry have turned to business process offshoring.  According to a Deloitte Global Outsourcing Survey, 59% of businesses offshore to cut costs, while 57% do so to …

What if your work schedule didn’t matter as long as you delivered results?  Imagine a workplace where your performance is measured by what you accomplish rather than the number of hours you work. This is …

How do you know if your employees are truly performing—or just looking busy? A 2023 Slack report found that 30% of employees’ work is ‘performative’—meaning it doesn’t drive real business outcomes. The word ‘performance’ has …

Does monitoring employees mean spying on them? Imagine sitting at your desk, focused on your work, while everything you do is being tracked. Every keystroke, every website visit, and every moment away from your screen …

A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer.  But there’s a lot of sensitive and …