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An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls.  And this is the same for customer service too. After all, nobody wants …

Outsourcing business operations to Canada is an emerging trend in the global services industry. Why is outsourcing to Canada gaining popularity? Canada is a hub for the services industry primarily due to the growing U.S. …

Offshoring is an affordable way of expanding and accessing new talent. But it largely depends on the quality of your offshore team. Which is why recruitment is a critical factor influencing the success of your …

Telephone, email, live chat, or instant messaging. Today, you can interact with your favorite brands in multiple ways. This lets brands establish personal connections with customers and solve their problems faster.  According to the Harvard …

In a world where remote teams are quickly becoming the favored norm among many working professionals, it may or may not have crossed your mind to set up a company retreat. After all, when you …

Paymo and Time Doctor are both time tracking tools, but they are very different in their approach to time tracking and project management.  However, both software solutions offer many similar features, making it difficult to …

If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to …

Poland, in Central Europe, has emerged as a popular destination for offshoring.  It’s especially known for Information Technology (IT) and software development offshoring. This is mainly due to the country’s large, highly-skilled workforce and relatively …