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Offshoring has always been popular among businesses looking to access skilled international talent and cost-effectively scale their operations.  And as companies look to offshore more complex business processes, training offshore employees becomes more important than …

If you’re planning to relocate your business operations to a far-off country, working with an offshore agency can make things super easy. It can help you save time and money and find the best offshore …

When it comes to the offshoring business model, Asia, Latin America, and Eastern Europe have been the long-standing pioneers. But in the last couple of decades, Africa has been making rapid strides and making its …

An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls.  And this is the same for customer service too. After all, nobody wants …

Outsourcing business operations to Canada is an emerging trend in the global services industry. Why is outsourcing to Canada gaining popularity? Canada is a hub for the services industry primarily due to the growing U.S. …

Offshoring is an affordable way of expanding and accessing new talent. But it largely depends on the quality of your offshore team. Which is why recruitment is a critical factor influencing the success of your …

Telephone, email, live chat, or instant messaging. Today, you can interact with your favorite brands in multiple ways. This lets brands establish personal connections with customers and solve their problems faster.  According to the Harvard …

In a world where remote teams are quickly becoming the favored norm among many working professionals, it may or may not have crossed your mind to set up a company retreat. After all, when you …