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Remote work offers numerous benefits to both employers and employees. Increased productivity, improved work-life, and enhanced inclusivity are just a few of the many advantages remote work brings to the table. But, on the flip …

Today, Time Doctor is a go-to application for time tracking for over 10,000 customers worldwide. Using Time Doctor in conjunction with all of the technology stack, saves time, improves productivity, and reduces the need to …

Here at Time Doctor, we know that third-party integration capabilities have become an important factor when selecting the best software for your teams. The more integrations we can offer, the more insightful we can make …

Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are available at different prices, depending on features like multi-channel support, …

If you’re planning to monitor employee e mail, you may want to read this article first.  Today, many employers might be concerned about electronic communication contributing to poor employee productivity. And you might have heard …

A massive disruption to the traditional work structure took place during the pandemic. We saw how it fast-tracked previous work trends. In fact, most of us will probably agree that prior to the pandemic people …

Your business probably interacts with hundreds of customers across various communication channels every day. Each interaction holds a vast amount of data regarding your customer’s concerns, expectations, and even about how satisfied they are with …

The call center is often the company’s public face — the first interaction your customer has before or after purchase.  So, coaching your call center agents to provide reliable customer service is imperative to your …