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Looking to acquire more customers? How about more leads? Hoping to boost sales? Getting more customers and revenue may take you all day and night, and the same is true for every business owner. However, …

Whether you want to track the billable hours spent on a project or analyze your team’s productivity, recording employee hours can be incredibly useful.  However, using traditional time tracking methods like punch clocks and paper …

Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact.  To remain competitive, they may consider insurance business process outsourcing.  Insurance business process outsourcing is the contracting of …

Looking for some effective team building exercises to bring your team together? As a former leadership trainer and coach, I have run several types of team building activities for teams of several sizes – with …

We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. But how are we supposed to meet all of these demands? All these pressures …

Modern call center software features go beyond just helping you make and receive calls.They can help measure your agents’ performance and even tell when a lead is interested in your company. If your business has …

Average handle time (AHT) is one of the most popular metrics to measure the efficiency of customer service agents and organizations. Why? Tracking the average handle time gives you insights into how effectively agents address …

When you are part of a great team, going to work in the morning feels joyous and exciting. There is a special feeling when your teammates are working towards the same goal as you – …