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No matter what business you manage, most customers prefer speaking to a qualified customer service representative to resolve their issues quickly and efficiently.  Fortunately, a customer service call center can help you do just that.  …

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software.  A workforce management software can …

If you are a manager or leader in today’s workforce, you know what a struggle time management can be. I’m not talking about your team’s time management right now, I’m talking about your own. You …

Looking to acquire more customers? How about more leads? Hoping to boost sales? Getting more customers and revenue may take you all day and night, and the same is true for every business owner. However, …

Whether you want to track the billable hours spent on a project or analyze your team’s productivity, recording employee hours can be incredibly useful.  However, using traditional time tracking methods like punch clocks and paper …

Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact.  To remain competitive, they may consider insurance business process outsourcing.  Insurance business process outsourcing is the contracting of …

Looking for some effective team building exercises to bring your team together? As a former leadership trainer and coach, I have run several types of team building activities for teams of several sizes – with …

We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. But how are we supposed to meet all of these demands? All these pressures …