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Looking to improve the productivity levels at your organization, but not sure where to start? Your employees’ productivity depends on a variety of factors, and you can’t pin it down to just one or two …

Outsourcing software development and other business operations to Brazil is an emerging trend in the global services industry. But why is outsourcing to Brazil on the rise? Brazil is a hub for the services industry …

IT outsourcing provides SMBs and large businesses the necessary support to focus on their core business needs. It’s one of the reasons why most companies outsource their IT tasks to a dedicated service provider or …

Thailand is the second-largest economy in Southeast Asia and one of the fastest-growing economies globally.  While low-cost manufacturing activities were commonly outsourced here, the country has recently devoted itself to becoming an IT leader. As …

Today, businesses operate in globalized markets and have several ways to manage their business processes.  Insourcing and outsourcing are two such sourcing practices, each with its own merits.  But you may be wondering, which one’s …

BPO or Business Process Outsourcing involves hiring a third party to perform a business function for you. Today, even small businesses and startups have realized the viability of BPO to save costs. But if you’re …

Business process outsourcing has become incredibly popular with companies ranging from Fortune 500s to startups over the last two decades.

Customer service tracking software helps organizations collect, manage, and respond to customer support requests. Customer support tools can also gather tickets from various communication channels like emails and phone calls and organize them on a …