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Want to learn about effective employee management? In this article, we’ll go over all you need to know to manage your employees effectively.

While the COVID-19 pandemic has changed workplace dynamics globally, many businesses are now opening back up.  If you want to get your employees back to doing their full duties or working from an office, you …

Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while …

With COVID-19 restrictions slowly easing in several parts of the world, many businesses are preparing to welcome employees back into the office.  However, you first need to ensure your workplace is well-equipped to tackle the …

The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees …

Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve …

Digital dexterity refers to the practice of adapting to emerging technologies and new digital solutions. It helps organizations improve their business strategy, meet their growing customer demands, and boost workforce productivity.  Naturally, it’s fundamental to …

As of July 2021, American businesses are finally opening up after a tumultuous last year.  But they’re having a hard time filling open positions.  Many employers and politicians feel that federal unemployment benefits discourage people …