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A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the …

A call center break policy highlights guidelines related to the breaks agents take during their work period. It defines certain rules so that agents can get some rest without their breaks having a negative impact …

If you’re a business owner looking to grow your company, then offshoring could be the right choice for you. It’s one of the best cost saving strategies that organizations use to expand their business operations. …

If you’re looking for rapid growth for your company without the cost and hassles of expanding domestically, nearshoring to Mexico can be the answer. Mexico is a Latin American country that provides companies favorable conditions …

Gone are the days when companies did everything on their own. Powered by globalization and technological advancement, offshoring business operations has become increasingly popular among several companies. They move their business activities to a foreign …

Many investors, big corporations, and small startups are making their way into the United Arab Emirates through offshore companies.  But is forming an offshore company in the UAE a smart move for your business?  In …

Time Doctor’s overview dashboards provide real-time data to managers and teams at their fingertips. Our dashboards create maximum visibility into the most important insights and summaries for managers and users at the daily, weekly, or …

The annual ICMI Contact Center Expo, which took place virtually last month, featured an agenda of enlightening presentations on the state of the call center industry. While nearly every presentation over the two-day event mentioned …